FAQs

Orders

Which delivery method should I pick?

We offer 2 options. Free ground delivery or a White Glove service for an additional $150.

White Glove is the best route if you live alone or live in a building or home with stairs.

The fridge is unexpectedly heavy – 150 pounds with the packaging. This is because we used steel that is 3x thicker than anything on the market for the frame and use metal racks. These are premium materials that weigh a bit more than a cheap mini fridge, which means they'll last you a lifetime, but are harder to move. Trust us, it's worth it!

If you place an order and decide you want to upgrade to White Glove after, let us know and we can try to make it happen: hi@roccofridge.com.

Either way, you'll receive a shipping notification when your order ships, and then a call from the local carrier 2 - 3 weeks later to schedule your delivery.

When will I receive my order?

Please check the table on the product page for the latest timing. The timing is in a table if you scroll down a bit.

Whether you order with ground shipping or white glove, you will receive a call from the carrier to schedule your delivery 2 - 3 weeks later, once the fridge has arrived in your local area.

How do I set up my fridge once it arrives?

First and foremost, you’re going to want an extra hand to bring the box inside. It’s around 145 lbs. Once it’s in, cut the straps and lift the box up and over. Open the fridge door and you’ll find the two legs in the top two racks. Lay the fridge on its back on 2 pieces of recyclable foam that come in the box. Screw them into the fridge, lift the fridge back up, attach the door handle, and move it into place. We recommend putting it directly against a wall. We designed it to fit that way, whereas most fridges need a gap.

Once you get in place, wait 24 hours to plug it in. This will give the compressor time to settle. Once you do plug it in and turn it on, it may be louder than usual for the first 12 hours just as it gets going. Protip: The fridge is quietest when it’s filled and placed against a wall!

Don’t worry, all this info is on the box, so you don’t have to remember how to do it.

If you live alone or in a walk-up building, we recommend upgrading to white glove so someone can set up your fridge for you.

What’s your return policy?

99.9% of people love their fridge. If for whatever reason, you don’t, you have 30 days to return it. We’ll work with you to coordinate a pick-up. You cover return shipping and we’ll cover everything else. Keep in mind, the fridge must be returned with legs and handle removed, and in original packaging. Email us at hi@roccofridge.com to start a return.

I entered something incorrectly when I ordered, what do I do?

Once an order is placed, everything moves quickly. Send us a note at hi@roccofridge.com — we’ll do our best to catch your package before it hits the road!

What payment methods do you accept?

We accept any major credit or debit card, Shop Pay, PayPal, or Affirm. Choose your own adventure.

Can I buy now and pay later?

Yes. We partner with Affirm which means you can pay $0 today and split out your payments. It's an option at checkout!

What’s the warranty?

Rocco comes with a 10 year warranty. That’s 10x longer than most wine fridges. 

Product

Where can I see the fridge in person?

We have an exclusive in-store partnership with Nordstrom. Please email us and we can let you know if the fridge is in a Nordstrom near you. If you don't live by one of those locations, we have a very flexible return policy if the fridge doesn't meet your expectations for any reason once your order it.

How much can I fit in a Rocco fridge?

Rocco can fit 27 bottles of wine, 88 cans of normal size soda or seltzer, 120 of the thin cans, or you can mix and match to keep a little bit of everything. The number of bottles of wine you can fit depend on the size of the bottle. You can fit 27 Bordeaux bottles, but not as many of other size bottles. Please check our manual linked in the footer to see the different configurations. If you have liquor bottles, you can store them on top, like a bar cart. The top has a raised edge to keep them from falling off. Protip: The fridge is quietest and most energy efficient when it’s filled!

Can I place it on carpet?

Yes!

Is the door green?

We know that in some photos the door looks green. It's actually clear with a slight tint. It's extremely neutral to match with whatever furniture or decor surrounds it. We only ever made and offer one door color. We shot some images on film photography and that's why the door color looks different in different photos. We apologize for the confusion!

Is the door/handle reversible?

Unfortunately, we use a special hinge so the door and handle cannot be reversed. There's only the one configuration you see in our photography.

How much space does it take up?

The Rocco fridge is 24” W x 34.5” H x 16” D. The height starts at the bottom of the feet, and you can't remove the feet. It fits like a bar cart in your living room, dining room, home office, basement, you name it. It can be placed on any floor, including carpet or a rug.

Is the app available on Android?

The app is currently only available on Apple devices. We have plans to role out an app for Android later this year.

How do the reversible racks and adjustable height shelves work?

The racks can be removed and reversed to perfectly fit any type of bottle or can. On one side of the rack, the bars are thicker. That side is for wine bottles or the skinny cans you’ll sometimes see soda or cocktails in. On the other side of the rack, the bars are thinner. That side is perfect for beer bottles or regular sized cans. 

What does it mean that you have the same compressor as Sub-Zero?

It means we use the same brand of inverter compressor that Sub-Zero uses – Embraco. Only the fancy fridges use it. It’s a triple threat: Ultra powerful, quiet, and energy-efficient. All at once.

What can I do with the app?

When you get your fridge, your Sight System will enter learning mode as it gets to know your drinks. After 4 weeks, if you don't start to see your drinks in your fridge, please let us know and we'll make sure you're all set up. You can also turn your fridge on and off, change the lights and temperature, and select the cooldown mode. There are 3 speeds depending on how fast you want your drinks to chill or how quiet you want your fridge to be.

How do I adjust the temperature?

There are two ways to adjust the temperature. 1. From the control panel on the fridge. There are two cooling zones and you can set each individually. You may want to keep seltzers in one and wine in another. 2. From the app. You’ll be able to set the temperature and also select the cooldown mode.

How many temperature zones does it have?

It has 2 zones so you can keep red wine separate from white, beer, seltzers, sodas, and more. We use precise temperature control technology, which maintains a constant and consistent temperature throughout each zone. 

What temperature should I set my fridge?

Ideally, you will want to store red wines between 50° and 65° F and white wines should be stored between 40° and 50° F. It gets as cold as 37º F for soda, beer, Champagne, cold brew, kombucha, etc. We recommend 40º - 45º F depending on how chilled you like your drinks.

How does it compare to a wine fridge?

The Rocco Super Smart Fridge is as precise as a wine fridge, but with so many more features.

What it has in common: Both Rocco and premium wine fridges each have triple-pane glass doors for UV protection, precise temperature control up to 1º with humidity control and a charcoal filter, and multiple cooling zones to keep red and whites separate, and no rattling or vibration.  

What’s different: The Rocco fridge takes it up a notch. We have 100%+ over extension shelves so nothing ever gets stuck in the back, our steel is 3x thicker than anything on the market making it more durable, we come with a 10 year warranty instead of 1, and it’s designed to perfectly fit all drink types. With reversible racks and adjustable height shelving, you can perfectly fit soda, seltzer, wine, beer, canned cocktails, Champagne, non-alc drinks, cold brew, and so much more. The top has a built-in edge to keep storing bottles effortless (like a bar cart) and it comes with a tray for serving because drinks were designed to be shared.

Can it be used undercounter or is it just freestanding?

It was designed to be freestanding first, but fits undercounter too. Just leave 2” behind it during the installation.

Misc

Do you ship internationally?

Not yet, but never say never.

Can I find you in store?

You can find us in a few select stores. Email us and we’ll point you in the right direction: hi@roccofridge.com

How do I reach you to chat about partnerships?

Send us a note: hi@roccofridge.com