FAQs

Orders

Which delivery method should I pick?

We offer 2 options: Secure Ground Delivery or a White Glove Service for an additional fee.

With Secure Ground Delivery, orders are delivered to the first dry area of your home or building (note: if you live in an apartment, this means the building entrance or garage, not your front door or up any stairs). White glove delivery orders are brought into your room of choice, unpacked, assembled, and packaging removed. You can check out our unboxing and setup instructions here.

Depending on the model, your Rocco weighs between 130–150 lbs in its packaging. This is because we used metal racks and steel that is 3x thicker than anything on the market for the frame. These premium materials are heavier, so you’ll need two people to move it inside and set it up. Trust us, it's worth it!

Regardless of what option you choose, you’ll receive tracking information once your fridge has shipped, and our delivery partner will contact you to schedule your delivery.

When will I receive my order?

Orders are usually delivered within 1-3 weeks, often sooner. You’ll receive tracking information as soon as our delivery partner picks up your fridge from the warehouse.

Can you hold my order?

You are welcome to purchase now and delay delivery to a later date. Just email hi@roccofridge.com to let us know once you've placed your order (the sooner the better!).

How do I set up my fridge once it arrives?

Depending on the model, your Rocco weighs between 130–150 lbs in its packaging, so you’ll want an extra hand to bring it inside. Once it’s in, cut the straps and lift the box up and over. You can find our step by step setup guide here.

Remember to wait 24 hours before plugging in your fridge. This will give the compressor time to settle. Once you plug it in, your fridge enters a phased cooldown over the first 7-10 days, starting with the upper zone. You might notice a bit more noise than usual as it gets going. Pro tip: The fridge is quietest when it’s filled and placed against a wall!

If you live alone or in a walk-up building, we recommend upgrading to white glove delivery for $225. Our delivery partner will bring your fridge to your room of choice, unpack and assemble it, and remove the packaging.

What’s your return policy?

99.9% of people love their fridge. If for whatever reason, you don’t, you have 30 days to return it. We’ll work with you to coordinate a pick-up. You cover return shipping and we’ll cover everything else. Keep in mind, the fridge must be returned with legs and handle removed, and in original packaging. Email us at hi@roccofridge.com to start a return.

I entered something incorrectly when I ordered, what do I do?

Once an order is placed, everything moves quickly. Send us a note at hi@roccofridge.com — we’ll do our best to catch your package before it hits the road!

What payment methods do you accept?

We accept any major credit or debit card, or you can pay over time through Affirm or Shop Pay, starting at 0% APR. Choose your own adventure.

Can I buy now and pay later?

We offer flexible payment options through Affirm and Shop Pay, starting at 0% APR

What’s the warranty?

The Classic Fridge comes with a 10 year warranty. That’s 10x longer than most wine fridges. The Essential come with a 2 year warranty. Coming soon: an extended warranty option for added peace of mind. No matter when you purchase, you will have the opportunity to extend if you choose.

Product

How much can I fit in a Rocco fridge?

Rocco can fit 27 bottles of wine, 88 cans of normal size soda or seltzer, 120 of the thin cans, or you can mix and match to keep a little bit of everything. The number of bottles of wine you can fit depend on the size of the bottle. You can fit 27 Bordeaux bottles, but not as many of other size bottles. Please check our manual linked in the footer to see the different configurations. If you have liquor bottles, you can store them on top, like a bar cart. The top has a raised edge to keep them from falling off. Protip: The fridge is quietest and most energy efficient when it’s filled!

Can I place it on carpet?

Yes!

Is the door/handle reversible?

Unfortunately, we use a special hinge so the door and handle cannot be reversed. There's only the one configuration you see in our photography.

How much space does it take up?

Both The Classic and The Essential measure 24” W x 34.5” H x 16” D. The height starts at the bottom of the feet, and you can't remove the feet. It fits like a bar cart in your living room, dining room, home office, basement, you name it. It can be placed on any floor, including carpet or a rug.

Is the app available on Android?

The app is currently only for iOS. We don’t yet have a launch date for an Android app. If you don’t own an Apple device, not to worry! The app isn’t required to operate your fridge.

How do the reversible racks and adjustable height shelves work?

The Classic Fridge: The racks can be removed and flipped depending on what you’re storing. One side has thicker bars designed for wine bottles and slim cans, while the other has thinner bars that work well for beer bottles and standard cans.

The Essential Fridge: The new snap-in grid shelving is designed to accommodate all different drink shapes and sizes.

What does it mean that you have the same compressor as Sub-Zero?

It means we use the same brand of inverter compressor that Sub-Zero uses – Embraco. Only the fancy fridges use it. It’s a triple threat: Ultra powerful, quiet, and energy-efficient. All at once.

What can I do with the app?

When you get your fridge, your Sight System will enter learning mode as it gets to know your drinks. After a couple days, if you don't start to see your drinks in your fridge, please let us know and we'll make sure you're all set up. You can also change the lights and temperature, and select the cooldown mode. There are 3 speeds depending on how fast you want your drinks to chill or how quiet you want your fridge to be.

How do I adjust the temperature?

There are two ways to adjust the temperature. 1. From the control panel on the fridge. 2. From the app. You’ll be able to set the temperature and also select the cooldown mode.

How many temperature zones does it have?

The Classic has 2 zones so you can keep red wine separate from white, beer, seltzers, sodas, and more. We use precise temperature control technology, which maintains a constant and consistent temperature throughout each zone. The Essential features a single temperature zone.

What temperature should I set my fridge?

Ideally, you will want to store red wines between 50° and 65° F and white wines should be stored between 40° and 50° F. It gets as cold as 37º F for soda, beer, Champagne, cold brew, kombucha, etc. We recommend 40º - 45º F depending on how chilled you like your drinks.

How does it compare to a wine fridge?

The Rocco Super Smart Fridge is as precise as a wine fridge, but with so many more features.

What it has in common: Both Rocco and premium wine fridges each have triple-pane glass doors for UV protection, precise temperature control up to 1º with humidity control and a charcoal filter, and multiple cooling zones to keep red and whites separate, and no rattling or vibration.

What’s different: The Rocco fridge takes it up a notch. We have 100%+ over extension shelves so nothing ever gets stuck in the back, our steel is 3x thicker than anything on the market making it more durable, and it’s designed to perfectly fit all drink types. With reversible racks and adjustable height shelving, you can perfectly fit soda, seltzer, wine, beer, canned cocktails, Champagne, non-alc drinks, cold brew, and so much more. The top has a built-in edge to keep storing bottles effortless (like a bar cart) and it comes with a tray for serving because drinks were designed to be shared.

Can it be used undercounter or is it just freestanding?

It was designed to be freestanding first, but fits undercounter too. Just leave 2” behind it during the installation.

Where can I see the fridge in person?

You can see us in the Home department of more than 20 Nordstrom stores.

Misc

Do you ship internationally?

Right now, we only ship to the contiguous United States... but never say never! If you’d like to be added to our list for updates as we expand, please fill out this form. We’ve also heard of customers shipping internationally through freight forwarding companies. Please note, shipping outside the US voids the warranty.

Can I find you in store?