10 Year Warranty

Effective Date: September 21, 2024


SIGN UP FOR THE WARRANTY

If you have purchased a Rocco fridge, please sign up for the warranty here.

LENGTH OF WARRANTY:

  • This Warranty applies for the following time periods, beginning on the date of your original purchase of a Rocco Super Smart Fridge (the “Product”):
  • 30 Days for cosmetic defects
  • 2 Years for defects in materials or workmanship
  • 4 Years for sealed system defects (parts and labor)
  • 10 Years extended warranty for sealed system defects
    (parts only and only for residential usage)

LIMITED 30 DAY COSMETIC WARRANTY

The Product’s cabinet sides and top, doors, handles, and shelves will be free from cosmetic defects for a period of thirty (30) days from the date of original purchase of the Product. Any such cosmetic defects must be reported to Rocco within thirty (30) days from the date of original purchase.

2-YEAR MATERIALS OR WORKMANSHIP WARRANTY:

All parts of the Product will be free from defects in materials and workmanship under normal and proper use and maintenance as specified by Rocco and upon proper installation and start-up in accordance with the instruction manual supplied with each new Product and/or available on www.roccofridge.com for a period of two (2) years from the date of original purchase. Any such defects must be reported to Rocco within two (2) years from the date of original purchase.

During the 2-year warranty period, Rocco will, in its sole discretion, repair or replace any defective parts of the Product. In the event Rocco determines in its sole discretion that it cannot repair or replace any such defective parts, Rocco will use the value of your original order toward a replacement Product. In any such event, the warranty applicable to the replacement Product will apply for the remaining term of the original Product’s warranty period. All repairs provided by Rocco under this warranty must be performed by Rocco’s authorized service providers unless otherwise specifically agreed to by Rocco. Any such repairs will be provided during normal business hours.

4-YEAR SEALED SYSTEM WARRANTY (PARTS & LABOR):

The Product’s hermetically sealed refrigeration system (consisting of the
compressor, evaporator coil, condenser coil, drier, metering device and connecting
tubing) will be free from defects in both materials and workmanship under
normal and proper use and maintenance as specified by Rocco and upon proper
installation and start-up in accordance with the instruction manual supplied
with each new Product and/or available on www.roccofridge.com for a period
of four (4) years from the date of original purchase. Any such defects must be
reported to Rocco within four (4) years from the date of original purchase.

During the 4-year warranty period, Rocco will, in its sole discretion, repair or
replace any defective parts of the hermetically sealed refrigeration system. In
the event Rocco determines in its sole discretion that it cannot repair or replace
any such defective parts, Rocco will use the value of your original order toward a
replacement Product. In any such event, the warranty applicable to the replacement
Product will apply for the remaining term of the original Product’s warranty
period. All repairs provided by Rocco under this warranty must be performed
by Rocco’s authorized service providers unless otherwise specifically agreed to
by Rocco. Any such repairs will be provided during normal business hours.

10-YEAR SEALED SYSTEM EXTENDED WARRANTY (PARTS ONLY AND ONLY FOR RESIDENTIAL USAGE):

For Products purchased after September 10, 2024 and registered via the
Product Registration Page available on www.roccofridge.com, the Product’s
hermetically sealed refrigeration system (consisting of the compressor,
evaporator coil, condenser coil, drier, metering device and connecting tubing)
will be free from defects in both materials and workmanship under normal and
proper use and maintenance as specified by Rocco and upon proper installation
and start-up in accordance with the instruction manual supplied with each
new Product and/or available on www.roccofridge.com for a period of ten (10)
years from the date of original purchase. The Product must be registered
online via Rocco’s Product Registration Page within sixty (60) days of original
purchase in order to be covered under this 10-year extended warranty.

During the 10-year warranty period, Rocco will replace, but will not repair,
any defective parts of the hermetically sealed refrigeration system. Rocco
will be responsible for all shipping and handling costs with respect to
replacement parts. Any replacement parts will be free from defects for the
remaining term of the original warranty period. All defective parts must
be returned to Rocco upon Rocco’s request (and at Rocco’s expense).

This 10-year extended warranty is only available for
residential usage and not for commercial usage.

WHO IS COVERED BY THIS WARRANTY:

This Warranty applies to Products purchased and used within
the contiguous United States (excluding, for the avoidance of
doubt, Alaska and Hawaii) and the District of Columbia.

This Warranty applies to the original purchaser of the Product
during the applicable warranty period, provided that such purchaser
can present appropriate proof of original purchase.

HOW TO MAKE A WARRANTY CLAIM:

• Before contacting Rocco to make a claim, please visit the “Troubleshooting”
section of Rocco’s website for troubleshooting help.

• All repair services provided under this Warranty must be provided by
Rocco’s authorized service providers. To request repair services, please
contact the Rocco Customer Service team at hi@roccofridge.com

• All warranty claims for repair services or replacement parts must be
made directly through Rocco. All claims must include: the model number
and the serial number listed on the back of the Product’s cabinet; proof
of original purchase; the date of installation; the original email address
used to purchase the Product (if applicable); and a clear and detailed
description (including photos and/or videos) of the applicable defect. In the
case of a defective compressor, the compressor model tag must be returned
to Rocco along with the other information listed in this Section 3.

LIMITATIONS OF THIS WARRANTY:

Rocco’s sole and exclusive obligations under this Warranty are limited
to the repair and replacement obligations expressly set forth herein,
subject to the additional limitations set forth below. Rocco’s total
liability for any defective Product shall under no circumstances exceed
the actual amount paid for the applicable defective Product.

NO CONSEQUENTIAL DAMAGES: To the fullest extent permitted by law, Rocco
will not be liable or otherwise responsible for any special, indirect, incidental or
consequential damages of any kind, including, without limitation, for economic loss
or lost profits, or for any losses or damages arising from food, beverage, medicine
or other product spoilage, damage to other property or damage caused by water
leakage, whether or not caused by any failure of, or defect in, the Product.

DISCLAIMER OF IMPLIED WARRANTIES: Rocco disclaims all implied warranties,
including, without limitation, the implied warranties of merchantability and fitness
for a particular purpose, and only makes those warranties expressly set forth in
this Warranty. Some jurisdictions do not allow the disclaimer of implied or other
warranties, in which case this disclaimer of implied warranties may not apply to you.

WARRANTY IS NOT TRANSFERABLE: This Warranty is not transferrable
or assignable and only applies to the original purchaser of the Product.

IMPROPER USAGE; ACTS OF GOD: This Warranty does not apply to
damages to, defects in, or failure of the Product resulting from the improper
use or installation of the Product or the failure to clean and/or maintain the
Product as set forth in the Product’s instruction manual. This Warranty
also does not apply to acts of God, including, without limitation, fire, flood or
natural disaster, or any other cause beyond the reasonable control Rocco.

IMPROPER ELECTRICAL CONNECTIONS: This Warranty does not
apply to damaged or defective Products or component parts resulting
from electrical power failure, high or low voltage, use of extension
cords, use of adapters or improper grounding of the Product.

LOCATION-SPECIFIC LIMITATIONS: If you are located in an area where Rocco’s
authorized service providers are not available, then you may be responsible for
applicable travel expenses or you may be required to bring the defective Product
to one of Rocco’s authorized service locations at your own cost and expense.

WHAT IS NOT COVERED BY THIS WARRANTY:

The following are not covered by this Warranty:

  • Use of the Product in violation of the Product’s instruction manual, including:
  • Improper maintenance or installation of the Product
  • Unauthorized service, alteration or modification of the Product
  • Combination with third-party parts or accessories
  • Damages or defects caused by electrical or plumbing failures
  • Damages caused by freight or shipping carriers during the delivery of the Product; any such damages must be identified and reported to Rocco upon delivery of the Product along with proper evidence of any such damage
  • Products with original serial numbers that have been removed or altered or that cannot be readily determined
  • Products for which any defective parts are not returned to Rocco for inspection (if requested by Rocco)
  • Repair, removal or re-installation of inaccessible Products or component parts (e.g., when household fixtures interfere with Rocco’s ability to service, remove or replace the applicable Product or component part)
  • Signal issues related to Wi-Fi connectivity and camera performance
  • Repairs or replacements of light bulbs, railings, batteries, air filters, water filters or preservation solutions
  • Heavy commercial use (classified as opening and closing the Product’s door more than 30 times per day or more than 50,000 times over the life of the Product)
  • Products used outdoors (unless the applicable Product was specifically designed
    for outdoor use, as indicated by the Product’s model and serial number) or
    otherwise in an environment consistent with an outdoor environment, including
    temperatures below 55°F (13°C) or above 82°F (28°C) or humidity above 70%.
  • Used, refurbished, re-sold, showroom models or any
    other second-hand or non-original Products

PLEASE NOTE

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.